Part of this was a re-imagining of the service delivery in the office, with large touch screen self-help terminals introduced to aid clients.
Lounge areas were introduced behind the entry screen.
The plan focussed on creating dynamic zones for interaction between clients and Loyalty One personnel.
A self serve kitchen/bar area is to be shared by staff and clients
Though re-imagining of the Loyalty one office front of house began before I had joined Dialog, with a branding package. In 2013 when the client decided to begin in earnest, I joined the team to realize in design what had been put forward in the branding proposal.